Frequently Asked Questions
Is sales tax going to be added to my order?
No tax on any order delivered outside of the state of California. Due to the fact that our company is headquartered in Los Angeles, California, state law prohibits any sales transaction made in-state that does not include sales tax.
How long does shipping take?
Items are shipped by standard LTL freight carriers in most cases and shipping lead times on in box-items is always 14-28 business days. If your fitness equipment is coming fully assembled, delivery may take up to 25 business days; this shipping service applies to all remanufactured products. For more specific questions, please ask your fitness expert.
Will the delivery company call me ahead of time so I can be home during the delivery?
Yes, our freight carriers call all of our customers several days in advance, to schedule a drop off time. Please make sure to provide your fitness representative with two phone numbers and an e-mail address for the shipping company.
Will my fitness equipment be set up inside my home when it is delivered?
The basic shipping service does not provide in home delivery. Delivery is to the curb, or front door.
How do I take advantage of my warranty if something goes wrong?
We have certified technicians across the country, that will come out and fix the issue fist hand. Depending on your warranty, the service may or may not be free.
If I live in Canada, Hawaii or Alaska, do you offer shipping to my home, and if you do, how much will the shipping charge be?
Yes! We do ship to Canada, Hawaii and Alaska. Please call and ask one of our welcoming fitness experts for a shipping quote on the item you would like to purchase.
Do you ship overseas?
Yes we do ship worldwide, so please call to inquire, and we will be glad to help. International shipments are usually multi-piece orders.