Standard delivery is curbside. Inside delivery and/or installation is optional. The freight company will remove the equipment from their truck and place it on your property. You will need to bring the unit into your home so it's a good idea to have someone available to help you carry it in.
In a rare occurence where major damage is evident, customer must refuse delivery if they see something. In this case, shipper will send the item back to our warehouse and we will then send out a replacement unit.
If customer accepts delivery and does not make any notations on freight bill to shipper, Kings of Cardio is not liable for any warranty issues or replacement parts as a result of shipping. Customer assumes item(s) is acceptable and cannot make a warranty claim since notation was not made on freight bill. If for any reason the Equipment is returned (not applicable if item is refused upon delivery) to Kings of Cardio, Customer agrees to pay Kings of Cardio (a) restocking fee of 20% of the sales price of the specific item, and (b) all shipping charges, including return shipping costs. In the unlikely occurrence an order is canceled before it's shipped, a 20% restocking fee will be applied to all orders. If a customer refuses a delivery for any reason a 20% restocking fee will be applied. Any deposit made on an order is non-refundable if the customer cancels after the same business day. Kings of Cardio will make every attempt to accommodate the customer to avoid a cancellation
In no event shall Kings of Cardio be liable to any customer or any third party for any damages whatsoever, including but not limited to bodily injury, property damage, lost profits, lost savings, or any other incidental or consequential damages arising out of the sale, use or inability to use the equipment. Actual standard warranty period is 1 Year on pre-owned products and standard manufacturer warranty for new products, unless notated different on invoice. Warranty includes issues that were of no fault of customers and were from regular usage. Warranty does not cover any related issues from shipping damage unless they were clearly notated on the initial freight bill. Warranty does not cover misuse or neglect, or any self-inflicted warranty issue.
As you browse around our Web Site, we collect no personal information. We only require personal information when you place an order. When you place an order, we require your name, billing and shipping information, credit card information and e-mail address as necessary to conduct business. We will keep your information in case of a product issue or defect, but we will never sell or send out your information to a third party. We always respect and are committed to protecting your privacy.
If your product needs service, we will be happy to provide you with any service either directly through the manufacturer, or through our own extended warranty coverage. Virtually all of our new products are guaranteed to have bumper to bumper in-home labor and parts service for the first year. We are always glad to help you find the fastest and least expensive solution to your service request. We want you to be enjoying your top-notch piece of fitness equipment with as little service interruptions as possible.
Also please note that if your product needs service during your 30 Day Trial Period Money Back Guarantee, we are obligated to provide you with in-home parts and labor service in an expedited manner. You are also required to accept this service and allow our service technicians to repair your machine. A part or servicing issue is not apart of your trial period and does not qualify you to return your item. The 30 Trial Period will not start until we can effectively have your machine up and running for you to enjoy and use for at least a two week period.